Quick answers to the questions we hear most about ordering, delivery, Cash on Delivery, and returns at BranvoroMart. Still need help? Contact us any time.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on eligible orders across the UAE. Your order details, delivery address, delivery charge and total are confirmed with you via WhatsApp before your order is dispatched.
Where do you deliver?
We currently deliver to addresses within all seven emirates of the United Arab Emirates, through licensed courier and logistics partners. We do not currently offer international delivery.
How long does delivery take?
The normal estimated delivery time is 1 to 3 business days after your order is confirmed via WhatsApp, depending on your location, courier capacity, public holidays and other circumstances outside our control. This is an estimate and not a guaranteed appointment unless expressly confirmed.
How much is delivery?
The standard delivery charge is AED 25. Some remote or exceptional locations may require an additional AED 10 to 30. The exact charge is always confirmed with you before your order is finalized.
Do you offer free delivery?
Yes, free delivery is currently offered as a limited-time promotion on eligible orders of AED 80 or more. It may have product, location, time or remote-area exclusions, and eligibility is confirmed before your order is accepted.
Can I cancel my order?
You can request cancellation before your order is dispatched by contacting our support team. Once an order has entered dispatch, cancellation can no longer be guaranteed. If you cancel or refuse an order after dispatch, a delivery-attempt fee (AED 25, plus any additional delivery charges already incurred) may apply.
How do I track my order?
Once your order is confirmed and dispatched, you can track it any time from your account's order-status page. Click "Track Your Order" in the main menu, or go to account.branvoromart.com directly. Our team also sends delivery updates by WhatsApp.
What is your return policy?
We don't generally accept returns for a simple change of mind. If a product arrives damaged, defective, incomplete or incorrect, let us know within 24 hours of delivery, and once a return is approved, send it back within 7 days. Opened or used cosmetics, perfumes, oils, gels and other personal-care and hygiene items can't be returned unless they're defective, damaged or incorrectly supplied. Approved Cash on Delivery refunds are normally processed within 7 to 10 business days of us receiving the required details. Full details are in our Refund Policy.
What happens if my product arrives damaged?
Contact us within 24 hours of delivery at info@branvoro.com or +971 55 388 2944 (or via WhatsApp chat on the site) with your order number, a description of the issue, and clear photos or video. Once reviewed, eligible cases are normally resolved through a replacement or exchange.
How can I contact support?
Email us at info@branvoro.com, call or WhatsApp us at +971 55 388 2944, use the live chat on our site, or fill out the form on our Contact page.